Practice
The Cross-Functional Listen
A leader from one function spends thirty minutes inside another function's team meeting and asks the same one question. People describe friction differently when the listener does not own the system causing it — and that is where the highest-leverage frustrations live.
Time
30 minutes
Visitor
Peer leader from another function
Asked
One question, the same way
What this page used to be
This page used to publish the full visiting-leader script. We took it down. The script — how to set the visit up, how to run the thirty minutes, what to do in the forty-eight hours after — is part of the book and the facilitator workspace, not the public marketing site.
Run a Listen this quarter
Stand up a workspace and the script, the schedule, and the log live alongside the patterns the visit surfaces.
Source: Why Your Best People Stop Trying. Dr. Tim Hough.