Glossary
Latent turnover risk
Latent turnover risk is the engagement-eroding structural condition that has not yet shown up in regrettable attrition or eNPS, but is already producing the behavioural change — narrowed effort, shorter discretionary hours, fewer initiatives — that precedes departure by 6 to 18 months.
Latent turnover risk names the gap between when an employee structurally disengages and when they leave. Most attrition reporting is a lagging indicator: the person has already gone. The latent-risk read attempts to surface the population that has stopped trying but has not yet stopped showing up.
Behaviourally, latent risk presents as: scope of work narrowing, fewer cross-functional initiatives, declining quality of internal feedback, longer wait times on decisions that used to move quickly, and the shift of high-context information from internal channels to external networks. Quantitatively, none of these are reliably captured in eNPS or pulse-survey composites.
Latent turnover risk is best read structurally: which Frustration Architectures are recurring, in which functions, and which clusters have not received a Three Doors decision. The recurring cluster without a decision is the leading indicator.
How it is measured
- Open-cluster age: the median age of unresolved Architecture clusters. Above ~60 days correlates with elevated risk.
- Cluster recurrence rate: share of this cycle's clusters that also appeared two cycles ago without resolution.
- Function-level confidence-weighted Architecture frequency, compared to the org-wide baseline.
Dr. Tim Hough · ISBN 979-8-9965397-1-0 · Buy the book →